The table below provides information such as scenario type, data collection source, data collection path and data collection files. For Click-To-Run installations, “Products Inventory” also lists shared properties, such as Shared Computer Licensing and SCLCacheOverride.To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row.This section contains data about each Office product that is installed on the computer where the ROIScan script is executed.This section includes three categories of review items to notify you about anything in the “Products Inventory” section that requires attention:.Data in this section is collected only.OS Details: OS Name, Service pack, Version, Codepage, Country Code, Language as LCID, 64-bit or 32-bit.This section contains current user and operating system-specific data:.If you are not currently working with Microsoft on a support request, and you want to review the ROIScan log yourself, review the following details:Īside from the title line, the ROIScan log is grouped into three sections: Computer, Review Items, and Products Inventory. The last page gives you the option to view the log, and send it directly to Microsoft if you have an active support request.You can view the output by selecting Next. You are notified when the scan is finished.The scan may take several minutes to run.Windows 8 and later versions of Windows include at least. If you are running Windows 7 (any edition), you must have. Microsoft Office 2010 (32-bit or 64-bit).Microsoft Office 2013 (32-bit or 64-bit Click-to-Run or MSI installations).Microsoft Office 2016 (32-bit or 64-bit Click-to-Run or MSI installations).The following Office versions can be scanned: Support and Recovery Assistant can be run on the following operating systems: Support and Recovery Assistant can help you collect information about the computer properties, installed product, product properties, install sources, licensing (OSPP), patch detection, and feature states.įor more information, see About the Microsoft Support and Recovery Assistant. Microsoft Support and Recovery Assistant uses Robust Office Inventory Scan (ROIScan) to collect information about Microsoft 365 apps installations.

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